![]() A 24/7 early warning system and rapid reviews from Salesforce technical engineers monitor their business processes in real time, quickly detecting and fixing issues.Īutodesk's support teams have seen huge improvements to system stability, including 80% fewer timeout errors and 72% fewer business-stopping cases. With Proactive Monitoring across their sales, support, marketing, and customer success domains, Autodesk avoids problems before they start. The software leader partnered with the Customer Success Group to keep business running smoothly - and keep their customers happy. ![]() Here's how one customer saw value from the benefits included in Signature Success:Īutodesk Future-Proofs Against Business DisruptionĪfter technical debt and legacy systems caused customer-impacting issues and slowdowns, Autodesk put a plan in place to mitigate risk and maintain reliability. Guidance on innovating with speed and precision as you explore new technology and adopt features and capabilities Resources and tools to maximize stability so you're running at top speed, smoothly This plan includes:Ī named Technical Account Manager, an expert aligned to your goals who helps see them throughĪ full team dedicated to working hand-in-hand with you to optimize your solution performance Signature customers report a 30% improvement in performance and five times faster deployment. We work with customers to develop and advocate for a joint engagement plan, including activity prioritization and timelines. The Signature Success Plan drives business growth with proactive, personalized expertise. We need advice on industry best practicesĮvery customer has different needs, so we've tailored three unique plans to deliver flexible resources, expertise, and guidance for any organization.We want our teams to have the right skills and capabilities.We want to take full advantage of what we've purchased.The most frequent requests we hear probably sound familiar: We're launching a new Salesforce Success Plans portfolio to deliver key insights from best practices we've learned over 22 years of working with organizations who want to see more value from their Salesforce investment, faster.Įxpertise and guidance to go from vision to valueĮverything the Customer Success Group does helps our customers maximize their investment in Salesforce and accelerate their speed to value. In the Customer Success Group, our goal is to help customers achieve the most value they can from the #1 CRM platform. Helping our customers succeed and grow amidst disruption is more important than ever, and we have never been better placed to do so. That said, you wouldn’t be the first one to hit gotchas so reach out for help.I'm thrilled to be back in the Customer Success Group here at Salesforce because success is not only a core value, it's at the heart of everything we do. Pay attention to every section in documentation that says “considerations”. Keep it to the defaults with minimal customisation and understand what is the expected use of a feature by reading the documentation. Salesforce is deceptively easy but undoing a stupid decision late in the game can be very costly. If Salesforce is overkill for your company at least try to get your money’s worth in relevant features or bail out now.Įither way, trailhead for admin certification and loads of tinkering in a dev org. ![]() How long is your sales cycle? Is your average deal size a multiple of yearly user license? If you’re a small company and it’s manageable then its a few years where you can grow. If you’re a big organisation with a complex implementation and its all on you id say it’s going to be a fun but short ride. ![]() Is a consultancy implementing it? Will you have a support contract after that? How many users? Are there any integrations? Obviously paying for courses for me would be cheaper than them paying for the additional cost of having changes made for us, so I think I could get them to cover a reasonable cost. I just want to be able to learn and be able to understand how to improve things. I don’t necessarily plan to leave the company for a long while so getting an actual certification right now isn’t a priority. We also will not be paying for the support feature so any changes, big or small, will likely be on me and I want to be able to know what I’m doing. I know I’m not perfect but I’d like to think I have a mind for this stuff and think I’ll be able to catch on to Salesforce quickly but I think I’ll need some actual education to be where I need to be and lower the learning curve as much as possible. In lieu of Salesforce, I have historically created systems to keep us afloat by various excel techniques. I will be an admin and probably the heaviest user of the system. ![]() So my company is in the development stage of the process. ![]()
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